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Technology as a new municipal culture in Puerto Rico standard

by Ángel L. Pérez, Januray 27, 2016 Despite the technological advancements that enhance and permeate 21st-century life, many municipalities in Puerto Rico still face challenges. One of the biggest is the integration of technology to streamline administrative processes. A strategy that some municipalities have used to increase economic growth is to manage their cities as an enterprise. By doing this, they give priority to their citizens and treat them like customers—which is different from the way many government entities operate—thereby creating a culture of systematic service. But how have these cities managed to do this? By implementing technology in their day-to-day administrative processes and operations. Some of them have identified technological solutions that have helped increase revenues, maximize resources, improve ...

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