Categories Archives2018

New Vice President at Rock Solid standard

We want to announce that, as of December 27, 2017, Rock Solid Technologies (Rock Solid) has appointed Mr. Gilberto Fraguada as the new Vice President of Sales where he will be in charge of all the company’s expansion locally and internationally. In his new role, Gilberto will be in charge of the territories of: The Caribbean, Central America, South America and North America. Gilberto has been working for seventeen years at Rock Solid where he started as a Sales Executive for government accounts, then continued his professional development in the sales area, standing out as Sales Manager and Sales Director for Puerto Rico, Dominican Republic and USVI. Now he will continue with his leadership as Vice President of Sales in ...

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The Importance of Customer Support and Services as a Partnership Tool  standard

– by Iris N. Agosto Years ago, traditional Customer Service was mainly viewed as a cost center. It required customers to call during specified business hours and often wait on hold for help, wait for managerial approvals to be able to resolve many issues and many call centers were relegated to outsourced locations sometimes in other countries. There are still customer services that work like this. The New Customer Support is now viewed as the face of the company, a critical component of Sales, Marketing and Product Development. Customer support applies the principles of customer service in helping customers solve problems and make decisions, but in addition, functions as part sales, part tech support, and part customer success. Customer Service ...

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